How to send submission email to different recipient emails based on the customer's selection?

Since intergrating with Shopify Flow, you can set up to receive submission notifications from different recipient emails based on customer's selection. Please follow these steps to set it up.

Step 1: Choose the Trigger option

Go to Flow app > Choose qikify Form Builder app > Choose Qikify Contact Form - Form submitted. 

Step 2: Add condition

In this step, you need to choose the condition to send the submission email. The conditions should include the form ID and the option value so that Shopify flow could detect and send the submission from that form correctly.

For example: I want to send the submission email for email A if customers submit the form A with the Option 1.

Choose the Condition > Press on Add a variable button

With the condition to detect the form, please kindly choose Form > Select ID > Choose the Attribute as Equal to > Add the form ID to the ID label.

After adding the form ID condition, you can click on the Add Criteria button > Choose And option > Add a new condition.

With the condition to detect the option that customer choose, please kindly choose Submission > Select Data > Choose the Attribute as Includes > Type value of the option you set up in the form.

Then your conditions should be:

Now you can repeat these steps to set up the condition for the Option 2.

Step 3: Add Action

After finishing adding the Condition, please choose Add Action > Select Flow app > Choose to Send internal email.

Step 4: Set up email content

1. Recipient Email: Enter the email address where you want to receive notifications.
2. Subject: Add a relevant subject for the email.
3. Message: Customize the email message to include details like the form submission data and form name. You can use variables to view the submission data directly in your email.

With the email template, you can type the content  as you want. Basically, you can copy this template:

You received a new message from your online store's contact form.

Form name:

{{form.name}}

-------------------------------

Submisssion content:

{{submission.formattedData}}

-------------------------------

Submisssion URL:

{{submission.submittedUrl}}

Step 5: Activate the Workflow

Once you've configured the action, turn on the workflow to activate it.

If you need any assistance with the settings, please don't hesitate to contact our support team through the live chat or send us a ticket.

• Related Articles

• Submission via Contact Form app

  Where Submissions go For Free plan: Recipient email Contact form app sends all submissions to the Sender email of your store. You can change the Sender email address in your Shopify admin > Settings > Notifications If you want to change the recipient ...

• How To Send The Notification Email When There Is A New Subscriber

  If you want to receive a notification email when you have a new subscriber from our app, this article is for you. Although our app does not support sending email notifications, you can still set it up with Admin Settings from Shopify. Please follow ...

• How To Create A Welcome Email To New Subscribers

  Currently, our app does not have the function to send any email to the new subscribers. However, you can set it up with Admin Settings from Shopify. Please follow these steps Step 1 Our Popup has an option called Sync with Shopify customers. When ...

• Extra Settings

  Specific Recipient Email If you want the submissions to be sent to a specific email, you can add that email in this option. However, you can add only one email in this label. If you add multiple emails, the submissions will be sent to the first ...

• How to config Customer Review Integration?

  1. Setting on tab Data Step 1: Select Campaign > Sales pop > Edit > tab Data Step 2: Click checkbox Show product rating Step 3: Select the rating app that you're installing in your store 2. Config on Settings Step 1: Click Settings > Custom data > ...